Ming-Chun Tsai | Service Quality Strategy | Best Researcher Award

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Prof. Ming-Chun Tsai – Service Quality Strategy – Best Researcher Award

CTBC Business School/Department of Artificial Intelligence | Taiwan

Profiles 

Scopus

Scholar

📍Current Position

Professor Ming-Chun Tsai currently holds the prestigious position of Director/Professor at the Department of Artificial Intelligence, CTBC Business School. With a significant academic and professional background, Professor Tsai has previously served as Director/Professor at the Department of Business Administration at both CTBC Business School and Chung Hua University. His extensive experience also includes roles as a Supervisor at the Taipei Exchange Center (OTC) and as a consultant for Ai-Heng Training Center for Mental Retardation and GWOXI Inc. His wealth of experience and leadership has been instrumental in shaping the academic and administrative frameworks at these institutions.

📝Publication Achievements 

Cold Technology and Warm Services: Co-authored with Cheng, Ching-Chan, Lee, Wen-Hwa, and others, this paper explores the customer experience in smart hotels, published in the Journal of Accounting, Finance & Management Strategy (2023). Measuring Perceived Service Quality in Smart Restaurants: A significant contribution to the International Journal of Mobile Communications. A Comprehensive Quality Improvement Model: Published in TQM & Business Excellence (2022), this work integrates internal and external information for quality management. The Critical Factor of Mobile Service in Fitness Clubs: Featured in the International Journal of Mobile Communications (2021).

 

🔍Ongoing Research 

Professor Tsai’s ongoing research delves into the integration of artificial intelligence and big data analytics in service quality management. His work aims to develop innovative methodologies to enhance customer experience across various industries. Additionally, he focuses on machine learning applications in service marketing, seeking to optimize service delivery and customer satisfaction.

🔬Research Interests 

Throughout his career, Professor Tsai has been the recipient of numerous scholarships and awards, recognizing his outstanding contributions to research and academia. He is an active member of several professional associations, where he collaborates with peers to advance research in his fields of interest.

🎓Academic Background 

Professor Tsai received his Ph.D. in Applied Mathematics from Chiao Tung University. His academic focus encompasses a wide range of subjects, including Service Marketing, Service Quality Management, Research Methods, Big Data Analysis, and Machine Learning. This diverse expertise has enabled him to contribute significantly to the fields of business administration and artificial intelligence, making him a well-respected figure in academic and professional circles.

🏆Scholarships and Awards 

Throughout his career, Professor Tsai has been the recipient of numerous scholarships and awards, recognizing his outstanding contributions to research and academia

🌐Professional Associations 

He is an active member of several professional associations, where he collaborates with peers to advance research in his fields of interest.

 📚Training & Workshops 

Professor Tsai’s expertise also extends to bioinformatics, where he explores the application of data analysis techniques to biological data. He has conducted numerous workshops and training sessions, sharing his knowledge with students and professionals alike. These sessions often cover advanced topics in big data analysis and machine learning, equipping participants with the skills necessary to excel in these rapidly evolving fields.

🎤Oral Presentations 

An eloquent speaker, Professor Tsai has delivered numerous oral presentations at international conferences and seminars. His talks often focus on the strategic application of AI and data analytics in service industries, shedding light on the latest trends and research findings. Through these presentations, he has had a significant impact on the academic community, inspiring young researchers and influencing industry practices.

🧑‍🔬Tasks Completed as a Researcher 

His success can be attributed to his deep understanding of both theoretical and practical aspects of his fields, his ability to foresee industry trends, and his commitment to innovation. His collaborative approach and dedication to mentoring have also been crucial to his accomplishments.

🚀Success Factors 

As a researcher, Professor Tsai has successfully led numerous projects, often working on the cutting edge of technology and service management.

🧪Publications & Laboratory Experience

Professor Tsai’s publication record spans over two decades, with works published in top-tier journals. His research has often been characterized by a practical approach, aimed at solving real-world problems through innovative solutions. His laboratory experience includes extensive work with data analytics tools and software, allowing him to pioneer new methodologies in service quality management.

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